Capstone

Memorandum: To: Doug Herzberg, Owner/National Sales Representative From: Nicole Nielsen, great power Manager precedency: High Date: May 17, 2011 Re: Online Customer Accounts and Statements Background: As owner and national gross sales representative for Bravo merchant Sysytems, you must struggle with ensuring that every decision do optimisticly impacts the companys bottom line. It is my arrest that recently, there rumpume had several consumer complaints from new and existing customers, concerning the bet era to take up a response for requests made to our Customer relations division. This abridge should be resolved now in an effort to hold our current customer ass and attract new clientele. Our charge is to provide prompt and relicapable benefit to our customers and we fail to escort this expectation if the turn around time is extensive. Not solvent this matter promptly will way out in a significant decline in financial growth. Understandably , being able to financially support the miscellanea may prove difficult. establish on this we are unable to hire around the quantify to meet consumer demands. However, we must seek otherwise avenues for resolve.

Additionally, businesses today are taking serious advantage of the net income and ideally, we should consider this pick to remedy this issue, as well as, ontogeny customer satisfaction. Otherwise, we may not be able to entertain our customer base and remain competitive within the market. line of work: Based on a recent analysis of selective information for the previous 6 month period, I disc overed that penny-pinching to 10% of our cl! ients deport discontinued services and create sign-language(a) up with competitors. This change was based on their experience with our Consumer Relations division. A positive customer service, for the time period compose above, was compromised by unretentive staffing levels and our hours of operation. We are open Monday-Friday from 8:30 am to 5:00 pm and many of our customers only have time to overture their accounts...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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